Focus Collective

Client Terms

Focus Collective coaching and tutoring: terms of service

Last updated: October 2026

These terms apply to all coaching and tutoring sessions with Focus Collective Australia Pty Ltd (ABN 38 689 764 476). By booking a session, you agree to them. For students under 18, a parent or carer agrees on their behalf.

What we provide

  • One-to-one ADHD coaching for adults, and tutoring and study coaching for school, university and TAFE students.
  • Sessions are in person (in Perth) or online through Microsoft Teams.

What coaching is not

Coaching and tutoring are not therapy, counselling, medical treatment or diagnosis. Sophie is a registered teacher and certified ADHD coach, not a psychologist, doctor or other health practitioner. If you need help with your mental or physical health, please see your GP or another health professional. In an emergency, call 000. For crisis support, call Lifeline on 13 11 14.

Results

Everyone is different. We cannot promise particular results, grades or outcomes.

Fees and payment

  • Fees are quoted before your first paid session and include GST.
  • Payment is due on the day by card through Stripe or by bank transfer.
  • For recurring sessions during the school term, payment is for the term in advance, before the term starts. Term fees are not refunded for change of mind once the term begins, because your place is held for the whole term.
  • We will give you at least 30 days' notice of any fee change.

Employment Assistance Fund (EAF)

If you are applying for EAF through JobAccess, you pay for each session and claim the cost back from JobAccess. Approval and reimbursement are decided by JobAccess, not by Focus Collective. Sessions held before your EAF approval are not reimbursed. You remain responsible for paying our fees whether or not your claim is approved. You pay our invoices and submit the receipts to JobAccess yourself for reimbursement. We do not share your information with JobAccess.

Cancellations and rescheduling

  • Please give at least 24 hours' notice to cancel or reschedule any session.
  • Late cancellations and missed sessions (less than 24 hours' notice) are charged in full and are not refunded. If a session is missed because of illness, please let us know as early as you can and we will try to reschedule it, depending on availability.
  • If Sophie needs to cancel, we will give as much notice as possible and offer another time or a refund of any prepaid fee.

Students under 18

  • A parent or carer must make the booking and agree to these terms.
  • The parent or carer is the contracting party and is responsible for fees and communication.
  • Sessions are one-to-one with the student. Parents and carers are welcome to join the sessions and are encouraged to stay close to the venue while their child is in a session.
  • Child protection: sessions with students under 18 are held in open areas, with doors open and visibility to other areas.
  • Sophie Berry is a registered teacher with the Teacher Registration Board of Western Australia and a certified ADHD coach. Focus Collective is held to the professional standards set by the Teacher Registration Board of Western Australia for student coaching and tutoring, and to the professional standards of the International Coaching Federation (ICF) for adult coaching.
  • If concerns arise that are outside the scope of coaching or tutoring, Sophie may recommend a referral to an appropriate professional. Coaching may be paused while that support is put in place.
  • After each session, Sophie sends the parent or carer a short summary.
  • Sophie holds a current registration with the Teacher Registration Board of Western Australia and a Working with Children Check.

Confidentiality

What you share in sessions stays confidential, except:

  • for students under 18, where general progress is shared with a parent or carer;
  • where you ask us to share information;
  • where we believe someone is at serious risk of harm, or where the law requires us to share it.

See our Privacy Policy for how we handle personal information.

Your consumer rights

Nothing in these terms excludes your rights under the Australian Consumer Law.

Contact

Questions or complaints: sophie@focuscollective.com.au