Privacy Policy

Focus Collective Australia Pty Ltd (ABN 38 689 764 476), trading as Focus Collective

Last updated: October 2026

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we look after it, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

• Contact details: name, email address, phone number.
• Enquiry and booking details: what you or your child would like help with, school or study details, year level, and how you heard about us.
• Information about children: when a parent or carer enquires or books for a student, we collect the student's name, year level, school, and learning needs from the parent or carer.
• Health-related information: such as an ADHD diagnosis or other information you choose to share in an enquiry, a session, or an Employment Assistance Fund (EAF) application. This is sensitive information. We only collect it with your consent and only when it is relevant to the coaching or tutoring you have asked for.
• Session notes: brief notes about goals, strategies and progress.
• Payment details: processed by our payment provider. We do not see or store your full card number.
• Website information: technical information such as browser type collected by our website host.

How we collect it

Directly from you (or from a parent or carer for students under 18): through website forms, email, phone, online sessions and in person. We do not buy personal information.

Why we use it

• To respond to enquiries and arrange a free 15-minute chat.
• To provide, plan and follow up coaching and tutoring sessions.
• To send session summaries to parents or carers of students.
• To provide invoices and receipts, including for EAF claims.
• To send our email newsletter, only if you have opted in. You can unsubscribe at any time using the link in every email.
• To meet our legal, tax and insurance obligations.

Who we share it with

We do not sell or trade personal information. We share it only:

• with service providers who help us run the business, listed below, and only as needed for their service;
• We do not share your information with JobAccess. If you claim through EAF, you pay our invoices and submit the receipts to JobAccess yourself for reimbursement.
• with a parent or carer, for students under 18;
• with others only with your consent, or where required or authorised by law (for example, if we believe someone is at serious risk of harm).

Our service providers:

Overseas storage

Some of these providers store information outside Australia, including in the United States. We choose reputable providers, but their overseas handling is covered by their own privacy policies and the laws of those countries.

Keeping your information secure

We use password-protected accounts with two-factor authentication where available, and keep paper notes secured. We keep session notes for 7 years after our last session, or until a student turns 25, whichever is later. We then delete or securely destroy them.

Access and correction

You can ask to see or correct the personal information we hold about you by emailing sophie@focuscollective.com.au. We will respond within 30 days.

Complaints

If you have a concern about how we have handled your information, please email sophie@focuscollective.com.au. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact

Sophie Berry, Focus Collective, sophie@focuscollective.com.au