Refund Policy

Focus Collective digital products: refunds

Last updated: October 2026

This policy covers digital products such as The ADHD Brain in Your Classroom teacher guide.

• Change of mind: because digital products are delivered instantly and can't be returned, we don't offer refunds if you simply change your mind.
• Problems with your purchase: if the file doesn't download, is faulty, or isn't as described, email sophie@focuscollective.com.au within 30 days of purchase. We will send a working copy or refund you.
• Your consumer rights: our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
• Whole-staff licences: refunds and terms are agreed in writing with the school at the time of purchase.

All prices are in Australian dollars and include GST.